1,452 questions
Here ******@contoso.com is suggested instead of ******@contoso.com.
Here ******@contoso.com is suggested instead of employeenumber@cts.local.
Outlook suggests email address instead of username during setup
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Gerhard Seemüller
0
Reputation points
Exchange 2019 with Outlook 2303. If you set up Outlook outside of the internal network, Outlook asks for the username and password of the user, but suggests the email address instead of the logged-in user as the username, and does not use the password of the user. If you use your username instead of the suggested email address, the setup works without any problems, but why is the wrong username suggested at all? And how can this behavior be changed?
Exchange | Exchange Server | Other
Outlook | Windows | Classic Outlook for Windows | For business
9,801 questions
{count} votes
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Yuki Sun-MSFT 41,376 Reputation points Moderator2023-05-01T02:07:44.3833333+00:00 Hi @Gerhard Seemüller ,
I read though the post but am not quite sure about the issue. By "the wrong username suggested", do you mean the email address that was entered on the Auto Account Setup page of the Add New Account Wizard in Outlook is not the email address of the logged-in user?
If this is the case, please run the Outlook Connectivity test using the link below and see if any clues can be found:
https://testconnectivity.microsoft.com/tests/Ola/input -
Gerhard Seemüller 0 Reputation points
2023-05-02T07:38:55.1833333+00:00 The e-mail address is correct, but the e-mail address is also used as the user name, which of course does not work.
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Yuki Sun-MSFT 41,376 Reputation points Moderator
2023-05-03T05:36:41.1933333+00:00 Hi @Gerhard Seemüller ,
The e-mail address is correct, but the e-mail address is also used as the user name, which of course does not work.
You've mentioned about "Outlook 2303", thus assuming you were using Outlook for Microsoft 365, isn't it? If this is true, as far as I know, only the email address is needed when adding a new email account. See Add an email account to Outlook. So I am confused why "user name" is involved in your case.
If possible, could you share a screenshot after obfuscating all personal information like name, email address so that we can understand better of your situation?
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Gerhard Seemüller 0 Reputation points
2023-05-03T12:07:28.88+00:00 When Outlook first starts, an email address ******@contoso.com is suggested. You then change this email address to your actual email address ******@contoso.com. You will then be asked for a username and password. The email address just entered is suggested as username. But the correct username would be employeenumber@cts.local. All this is not very self-explanatory for the user.
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Yuki Sun-MSFT 41,376 Reputation points Moderator
2023-05-05T08:43:24.59+00:00 You will then be asked for a username and password. The email address just entered is suggested as username.
Is it similar like below?
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