random crashing Explorer when searching files

Question

When users are trying to run search from Explorer it will randomly crash with error :

Faulting application name: explorer.exe, version: 6.3.9600.18231, time stamp: 0x56b8c9f1
Faulting module name: MSVCR90.dll, version: 9.0.30729.8387, time stamp: 0x51ea1bbd
Exception code: 0xc0000005
Fault offset: 0x000000000001e1a9
Faulting process ID: 0x1bf4
Faulting application start time: 0x01d6a225271b258d
Faulting application path: C:\Windows\explorer.exe
Faulting module path: C:\Windows\WinSxS\amd64_microsoft.vc90.crt_1fc8b3b9a1e18e3b_9.0.30729.8387_none_08e793bfa83a89b5\MSVCR90.dll

reported location and version of MSVCR90.dll seems to be default system and no issues with the file itself
Any ideas why this might be crashing ?

Answer 1

Might also try with all add-ons disabled.
https://support.microsoft.com/en-us/topic/manage-add-ons-in-internet-explorer-11-0a490ccc-83ab-0723-f9cd-2ebad8fa114e

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Answer 2

Hi,
Always the issue might be related to some 3rd party ShellExtension, you could install ShellExview and disable all non-Microsoft shell extensions.
Some information in the link below:
https://social.technet.microsoft.com/Forums/en-US/7aca8607-f2d0-4517-8076-d576309c5fa6/question-about-file-explorer-crashing-and-dmp?forum=win10itprogeneral
Perform a clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows
The MSVCR90.dll is a dynamic link library which is used by programs made in Microsoft Visual C++ 2008. The simplest way to solve the problem is to download the redistributable and install it or reinstall it to check.
Hope this helps and please help to accept as Answer if the response is useful.
Best Regards,
Carl

Answer 3

issue is with explorer.exe and not ieexplore.exe

Yes, we know, still is related. Also note by default the operating system does not install or use the C++ runtime, so some process or add-on may be using it and appears to be corrupt or otherwise broken.

The latest downloads are found here.
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

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