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MS VS2022 (17.2) install not success but no explicit error

Zheng Shi 21 Reputation points
2023-04-28T10:51:35.18+00:00

Install MS VS2022 through Software Center to Windows 10 but after hour, it get failure 'Unable to make changes to you software'

0x87D00324(-2016410844).

I install the collect.exe and collect all the vslog, here is what I found from vsloga\windows\temp folder

dd_vs_Professional_decompression_log.txt:

[4/28/2023, 9:26:13] Launched extracted application exiting with result code: 0x1f46
[4/28/2023, 9:26:13] === Logging stopped: 2023/04/28 09:26:13 ===

dd_setup_20230428092534.log

[1478:000b][2023-04-28T09:26:11] Precheck: Checking for ARM machine: False
[1478:000b][2023-04-28T09:26:11] Prompting: Failed pre-checks: [VSProcessesRunning, Save your work before continuing. We need to close the following process:
 * Visual Studio Standard Collector Service 150 (VSStandardCollectorService150)

Select Continue to save its current state, close it, and restart it if it is a non-elevated process when the installation is done.]
[1478:000b][2023-04-28T09:26:11] Selection: Cancel
[1478:000b][2023-04-28T09:26:11] Error: Pre-check verification failed with warning(s) :  VSProcessesRunning.
[1478:000b][2023-04-28T09:26:11] Error 0x1f46: Pre-check verification failed with warning(s) :  VSProcessesRunning.
   at Microsoft.VisualStudio.Setup.PrecheckManager.RunPrechecks(PrecheckParameters precheckParameters, VariableCollection properties)
   at Microsoft.VisualStudio.Setup.Engine.RunPrecheck(String destination, Product product, ExecuteAction action, IWindowsRestartManager rmService, ITelemetryOperation installOperation, InstallOperation install)
   at Microsoft.VisualStudio.Setup.Engine.Install(Product product, String destination, CancellationToken token)

dd_installer_20230428092528.log

[3ff4:0004][2023-04-28T09:25:33] Decorating UnelevatedProductInstaller with UnelevatedInstallerTelemetryDecorator
[3ff4:0007][2023-04-28T09:26:12] Error 0x80131500: Failed to deserialize instance state: An instance of the product cannot be loaded. You can uninstall the product, or visit https://aka.ms/vs/cleanup for more help with this issue.

[3ff4:0007][2023-04-28T09:26:12] Error 0x80004003: Failed to read instance 325b8ddc
   at Microsoft.VisualStudio.Setup.ChannelManager.GetChannel(String channelId, Boolean localChannelOnly)
   at Microsoft.VisualStudio.Setup.Installer.Models.Readers.ChannelReader.ReadFromInstance(IInstance instance)
   at Microsoft.VisualStudio.Setup.Installer.Models.Readers.ProductSummaryReader.ReadFromInstance(IInstance instance)
   at Microsoft.VisualStudio.Setup.Installer.Services.ProductsProviderService.TryGetInstalledProductSummary(IInstance instance)
[3ff4:0007][2023-04-28T09:26:12] Warning: Shutting down the application with exit code 8006
[3ff4:0007][2023-04-28T09:26:12] Warning: Pre-check verification failed with warning(s) :  VSProcessesRunning.

dd_installer_elevated_20230428092533.log

[1478:000b][2023-04-28T09:26:11] Prompting: Failed pre-checks: [VSProcessesRunning, Save your work before continuing. We need to close the following process:
 * Visual Studio Standard Collector Service 150 (VSStandardCollectorService150)

Select Continue to save its current state, close it, and restart it if it is a non-elevated process when the installation is done.]
[1478:000b][2023-04-28T09:26:11] Selection: Cancel
[1478:000b][2023-04-28T09:26:11] Error: Pre-check verification failed with warning(s) :  VSProcessesRunning.
[1478:000b][2023-04-28T09:26:11] Error 0x1f46: Pre-check verification failed with warning(s) :  VSProcessesRunning.
   at Microsoft.VisualStudio.Setup.PrecheckManager.RunPrechecks(PrecheckParameters precheckParameters, VariableCollection properties)
   at Microsoft.VisualStudio.Setup.Engine.RunPrecheck(String destination, Product product, ExecuteAction action, IWindowsRestartManager rmService, ITelemetryOperation installOperation, InstallOperation install)
   at Microsoft.VisualStudio.Setup.Engine.Install(Product product, String destination, CancellationToken token)
[1478:000b][2023-04-28T09:26:11] Error 0x1f46: Engine threw an exception that is not being rethrown: Pre-check verification failed with warning(s) :  VSProcessesRunning.
   at Microsoft.VisualStudio.Setup.PrecheckManager.RunPrechecks(PrecheckParameters precheckParameters, VariableCollection properties)
   at Microsoft.VisualStudio.Setup.Engine.RunPrecheck(String destination, Product product, ExecuteAction action, IWindowsRestartManager rmService, ITelemetryOperation installOperation, InstallOperation install)
   at Microsoft.VisualStudio.Setup.Engine.Install(Product product, String destination, CancellationToken token)
   at Microsoft.VisualStudio.Setup.Services.Installer.InstallerBase.<InvokeEngineAsync>d__40.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.VisualStudio.Setup.Services.Installer.ProductInstaller.<InvokeAsyncImpl>d__4.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Microsoft.VisualStudio.Setup.Services.Installer.InstallerBase.<InvokeAsync>d__17.MoveNext()
Visual Studio
Visual Studio
A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.
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Visual Studio Setup
Visual Studio Setup
Visual Studio: A family of Microsoft suites of integrated development tools for building applications for Windows, the web and mobile devices.Setup: The procedures involved in preparing a software program or application to operate within a computer or mobile device.
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Accepted answer
  1. Anna Xiu-MSFT 28,761 Reputation points Microsoft Vendor
    2023-05-01T03:00:31.3433333+00:00

    Hi @Zheng Shi , 

    Welcome to Microsoft Q&A! 

    You can check the Visual Studio 2022 System Requirements. And check for your Windows Updates. 

    Before installation, please ensure all VS processes are disabled in Task Manager.

    Then, restart your computer and re-download the VS from the Download page to run it as administrator. 

    Besides, you can delete the Visual Studio installer directory: C:\Program Files (x86)\Microsoft Visual Studio\Installer and retry the installation. 

    Sincerely,

    Anna

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