Outlook
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I'm having the same problem. I've looked at the Trust Center, Internet Settings, registry values, etc. Nothing helps.
Outlook for Office 365 linked image cannot be displayed
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 45%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Ron Hinds
10
Reputation points
This issue started for me about two weeks ago. Prior to that, everything worked fine. Note that it is not happening on all messages, only about half of them exhibit the problem. If I click on "If there are problems with how this message is displayed, click here to view it in a browser", Edge opens it in Internet Explorer mode and the images still do not display. Interestingly, if I right click on one of the non-displaying images in IE mode and select Properties, then copy the URL of the image and paste it into a new Edge (regular) tab, the image displays correctly. Which seems to eliminate any possibility of it being a firewall or DNS issue.
What I've tried so far.
Verified that the BlockHTTPimages registry value is set to 0
Flushed all temporary files from cache, including system temp files (using CCleaner)
Updated Office 365
Updated motherboard BIOS
Updated all drivers
Specs on my system
Device name XXX-XXX
Processor AMD Ryzen 7 1700X Eight-Core Processor 3.40 GHz
Installed RAM 32.0 GB
Device ID XXXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXXXXX
Product ID 00342-50436-28212-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch No pen or touch input is available for this display
Edition Windows 10 Pro
Version 22H2
Installed on 3/13/2021
OS build 19045.2913
Experience Windows Feature Experience Pack 1000.19041.1000.0
Microsoft® Outlook® for Microsoft 365 MSO (Version 2304 Build 16.0.16327.20200) 64-bit
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(121.6, 11%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECM%3C/text%3E%3C/svg%3E)
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor2023-05-01T01:42:05.8866667+00:00 Hi @Ron Hinds ,
Welcome to our forum!
only about half of them exhibit the problem.
Do they use the same linked image?
And considering that the linked image is not displayed, what exactly do you see? A red x? If possible, please provide a screenshot of it for our better research. (In order to avoid the privacy leakage, please remember to hide your personal information.) -
ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-05-04T07:46:27.5433333+00:00 Hi @Ron Hinds ,
I am writing to see how everything is going on with this thread. Should you need more help on this, you can feel free to post back.
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Ron Hinds 10 Reputation points
2023-05-18T14:27:21.7333333+00:00 Do they use the same linked image?
No, half of my emails do not use the same linked image. They are replaced with a red X and the "linked image cannot be displayed" just as @Dan Nowlan posted.
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-05-22T08:19:25.84+00:00 Hi @Ron Hinds ,
Thanks for your reply!
only about half of them exhibit the problem.
Do they use the same linked image?
What about changing another image?
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3 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 15%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDN%3C/text%3E%3C/svg%3E)
Dan Nowlan 0 Reputation points2023-05-17T17:04:48.27+00:00 -
Ron Hinds 10 Reputation points
2023-05-17T17:36:32.7833333+00:00 It has to be some kind of bug in Outlook. It's very typical for Microsoft to not acknowledge a problem like this until after they have a fix, if ever.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(118.4, 41%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
Susan Schiessle 0 Reputation points2024-01-03T13:17:17.4333333+00:00 I also have the same problem but mine is opening the same image. It opens the first time but if I close the email and try to open it again it hangs and won't open.
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-05-18T07:20:25.0766667+00:00 Hi @Ron Hinds ,
Did you receive the same error as Dan Nowlan mentioned?
If so, as i know, this issue occurs when the
BlockHTTPimagesregistry value is set to 1 and the images in the email message have a source that points to a URL. Please refer to this article and try to modify the registry: The Linked image cannot be displayed error in an Outlook email message.(Note: Serious problems can occur if you modify the registry incorrectly. Before making changes, back up the registry to restore it in case something goes wrong.)
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
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Ron Hinds 10 Reputation points
2023-05-18T14:22:27.43+00:00 I guess you didn't read my original post on this thread, where I detailed all of the steps that I have already tried, including verifying the registry value you cite.
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Ron Hinds 10 Reputation points
2023-05-18T14:31:03.3566667+00:00 In my original post I listed all of the steps I had already tried, including verifying the value of that registry entry.
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Dan Nowlan 0 Reputation points
2023-05-18T08:08:00.1866667+00:00 I should have been more specific. When I mentioned registry values, I explicitly searched the entire registry for that string—BlockHTTPimages—and found nothing.
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-05-18T08:26:46.23+00:00 If you didn't find it, it's suggested that you could create it manually.
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Dan Nowlan 0 Reputation points
2023-05-19T16:51:34.58+00:00 Where would I even put it? I am running Outlook 365 version 2208 build 15601.20660 without group policies and do not have an "x.0" to expand/explore/modify.
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ChristyZhang-MSFT 22,336 Reputation points Microsoft Vendor
2023-05-22T08:20:25.4033333+00:00 Just create the whole path.
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