folders not responding windows 10 WHEN I WANT TO OPEN A WORD FILE

Jose Gonzalez 0 Reputation points

folders not responding windows 10

Word documents not opening, however pdf open

A family of Microsoft word processing software products for creating web, email, and print documents.
499 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Emily Hua-MSFT 27,321 Reputation points

    Hi @jose gonzalez

    Could you please check the Office version name via going to Word > File > Account > Product Information?

    Will the folders not respond if you open other Office files, such as Excel workbooks?

    Is there any error message if Word can not open documents?

    If so, please share with us for better analysis.

    • It's recommended to go to Word > Options > Add-ins > Manage COM Add-ins > Go, clear the check boxes for any enabled COM add-ins, select OK.
    • Please try to open Word first, and then browse the document to open for a test.
    • I suggest you check the default app for .docx and .doc files is Word. To do it, you may go to Windows Settings > Apps > Deafult Apps > Scroll down and select 'Choose default apps by file type'.
    • If nothing helps, I also suggest you perform an Online Repair for Office from Control Panel.

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

    Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.