I cannot access my LinkedIn account? its possible to restore Microsoft Authenticator in a new cellphone

Sirius Fuenmayor 20 Reputation points


I was doing a PhD in Belgium and then I decided to travel to Brazil to work in this country. I have just arrived and a couple of days ago I was robbed and my cellphone and SIM card were stolen. I had set up 2-step verification, and I was using the microsoft authenticator in the other cellphone to access linkedIn but now I cannot do it, I also cannot obtain a new sim card because my mobile operator in Belgium (Orange) is not available in Brazil. I follow the steps required by LinkedIn in this particular cases and I tried to verify my identity using my passport and country ID but I have received the following responses from the support team:

*Hi Sirius,

Thanks for completing the identification verification process.

We're unable to approve the document you've submitted


LinkedIn Member Safety and Recovery Consultant*

The photo that I sent of my passport is crystal clear containing several pages. And my passport is totally valid, I use it to travel trought europe several times in the last year and to get all the Belgian paperwork. I don't know if this is related to the fact that I am form Venezuela and this company has restrictions in my country. But I created this account in my country without issue, not in belgium. I also do not leave in Belgium any more so I cannot use my old Belgian ID.

Is there a way to restore the accounts of my microsoft authenticator app in my new device? I am now using a brazilian sim card with the operator Vivo.

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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Accepted answer
  1. Dave Patrick 417.4K Reputation points MVP

    You can restore from backup (assuming there was one) but make sure no accounts have been added to the newly install app. Then sign on with recovery account to do the restore.

    You can recover your account credentials from your cloud account, but you must first make sure that the account you're recovering doesn't exist in the Microsoft Authenticator app. For example, if you're recovering your personal Microsoft account, you must make sure you don't have a personal Microsoft account already set up in the authenticator app. This check is important so we can be sure we're not overwriting or erasing an existing account by mistake. https://support.microsoft.com/en-us/account-billing/back-up-and-recover-account-credentials-in-the-authenticator-app-bb939936-7a8d-4e88-bc43-49bc1a700a40

    Without a backup to restore from the only option is to work with each of the service provider's account recovery methods. The authenticator app is nothing more than a code generator. The two factor is turned on or off at the service provider end.


    --please don't forget to upvote and Accept as answer if the reply is helpful--

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  1. Dave Patrick 417.4K Reputation points MVP

    A work or school account cannot be used for the backup. Only a personal microsoft account could have been used. As to linkedin recovery you can follow along here.


    --please don't forget to upvote and Accept as answer if the reply is helpful--