message saying that the account does not exist

Cecilia 0 Reputation points

I am writing to report an issue with one of my business accounts. I currently have two accounts with Microsoft, but I am unable to access one of them. Whenever I try to log in, I receive an error message saying that the account does not exist. However, I can confirm that this account is active because I continue to receive monthly invoices for it.

I have tried to contact by dialing the customer service number, I am redirected to a web page.

Microsoft 365
Microsoft 365
Formerly Office 365, is a line of subscription services offered by Microsoft which adds to and includes the Microsoft Office product line.
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