Problem with Remote Desktop on mac

Question

I am having problems using Remote desktop on my Mac since the last software update - any suggestions please.

Answer 1

Hello

Thank you for your question and reaching out.

Remove Remote Desktop temp folder:

1. Hit the Finder icon in the Dock on the Mac machine -> Enter “group containers” into the search bar (see below.)

2: Hit Enter (make sure “This Mac” is selected rather than a specific directory within the search settings area.)

3 Find and open the Group Containers folder.

4: Locate the “UBF8T346G9.com.microsoft.rdc” folder and right-click it.

5 Choose “Move to Trash” from the context menu.

On Windows Computer Disable any Antivirus program or Windows firewall you may have for temporary purpose.

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