10,993 questions
Backgrounds not showing on all screens on MTR system
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(76.8, 24%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Palzkill, Marco
0
Reputation points
Hello,
running Microsoft Teams Rooms 4.16.40.0 on Windows 10.0.19044.2846 on Lenovo T14 Gen2 Hardware on a Dual Screen setup.
I wanted to update the Background images of our MTR systems. After updating, the consoles design tab correctly shows the new background image, as expected.
Console shows: Entire image, left/right side, correctly shown
However, on the screens, only ONE side shows the background image, the other side shows a black background.
Please note, that its only a black BACKGROUND. The screen IS working correctly, you can see in the top left corner the time and the room name, so MTR does recognize the screen AND puts something on it. It's just the background thats missing.
Screens show background image only right side, left side shows black background
Even more interesting: It's not the same side on all Screens. On one system we don't have the background on the left side, on another system (same hardware, different image), the left side doesn't show the background.
On a single screen setup, it doesnt show the background alltogether.
Single Screen System does not show any background
The background image is a 3840x1080 24bit PNG file:
What I tried so far:
- Reinstalling the backgrounds: Did not help.
- Restarting the device: Did not help.
- Switching sides: Did not help.
- Choosing one of the predefined Backgrounds: This does show the background on the screens correctly. However, when going back to the custom background, it's the same problem again.
Thanks for any ideas about what to try,
Marco
Microsoft Teams | Microsoft Teams for business | Other
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(198.4, 10%, 29%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESM%3C/text%3E%3C/svg%3E)
SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff2023-05-04T01:47:54.3533333+00:00 Hi
How long has this problem happened?
Teams Room only has a problem with the background display, can other functions work normally?
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SokiGuo-MSFT 31,551 Reputation points Microsoft External Staff
2023-05-09T06:06:30.25+00:00 Hi
Haven't received your message for a long time.
I look forward to your kind response.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(233.6, 6%, 32%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EMH%3C/text%3E%3C/svg%3E)
Marco Hochstein 0 Reputation points2023-05-23T07:07:54.58+00:00 Hi,
I have the same problem. Not all devices but some. This happens since I activated the new rooms experience through the skypesettings file.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(102.4, 44%, 19%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJF%3C/text%3E%3C/svg%3E)
Jeff Farrar 0 Reputation points2023-07-13T19:00:41.77+00:00 Having the same problem. It seems to only be on certain jpg files. If I load up a different file it works fine, but as soon as I switch back to the first wallpaper the second screen only loads up black. Tried it on several systems and still an issue when running 4.17 that just came out.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(57.599999999999994, 48%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EPM%3C/text%3E%3C/svg%3E)
Paul Martin 0 Reputation points2023-07-21T17:54:21.5033333+00:00 You're making out better than I am. I've been trying for DAYS to get anything working as a custom background. Only the built-in backgrounds will work. I'm following the documentation to the letter, and I've tried everything. Do I need a Pro license to set a custom background? I haven't read anything anywhere that would indicate that.
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Marco Hochstein 0 Reputation points
2023-07-24T07:11:43.27+00:00 Hey Paul,
yes you will need a Pro license: https://learn.microsoft.com/en-us/microsoftteams/rooms/rooms-licensing (last block, "Custom backgrounds set up and management")
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 21%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERH%3C/text%3E%3C/svg%3E)
Rah, Hilko 0 Reputation points2023-08-21T12:11:03.7633333+00:00 Hi Marco Hochstein,
I don't think you're right, because in our environment without any Pro License the former way using one 3840x1080 wallpaper still is working in general, allthough I have the same problem. Sometimes it is the left screen that's missing, sometimes it's the right one. It mostly can be solved by going into More --> Settings and choosing "No" at the login screen. often then they are both displayed.
It all started after the migration to the new design, the same wallpaper are alway displayed in teh "old" design.
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