"Hi, thanks for coming into the forums. I'm also a user like you and I'll be more than happy to help you to the best of my knowledge.
- Hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- On the first sign that Windows has started (for example, some devices show the manufacturer’s logo when restarting) hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- When Windows starts again, hold down the power button for 10 seconds to turn off your device.
- Press the power button again to turn on your device.
- This time, allow your device to fully start up.
- Select Advanced options.
- Now that you're in winRE, on the Choose an option screen, select Troubleshoot > Advanced options > Startup Repair > Restart.
If that didn't work, follow the same steps but choose System Restore or Reset PC.
For reference of the instructions provided. You may check this link. https://support.microsoft.com/windows/31ce2444-7de3-818c-d626-e3b5a3024da5
If still didn’t work, you will need to perform clean install.
Here are the steps on how to create Windows installation media.
- Insert a USB flash drive with at least 8GB of space on a working device.
NOTE: Any content on the flash drive will be deleted.
- click this link https://www.microsoft.com/software-download/
- Download the tool and click run.
- Select Accept.
- Select Create installation media for another PC, and then select Next.
- Select which USB flash drive you want to use.
- Start the download. This process would take an hour or two depending on your internet speed.
Once the download is completed:
- Insert the USB flash drive into the affected computer
- Restart your PC.
- On the Install Windows page, select your language, time, and keyboard preferences, and then select Next.
- Select Install Windows.
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