Authentication error (401) text to speech

Question

Authentication error (401) text to speech

Paul Dambricourt 5

Hi everyone,

I have a 401 error when using text-to-speech API. Here is my code, that worked until today morning. Can someone help ?

import azure.cognitiveservices.speech as speechsdk

subscription_key = "my_key"
region = 'francecentral'


text = "Cette phrase n'a jamais été prononcée c'est sûr !"
language = "fr"
voice_name = "fr-FR-HenriNeural"
    
speech_config_azure = speechsdk.SpeechConfig(subscription=subscription_key, region=region)
speech_config_azure.set_speech_synthesis_output_format(speechsdk.SpeechSynthesisOutputFormat.Audio24Khz48KBitRateMonoMp3)

speech_config_azure.speech_synthesis_voice_name = voice_name
audio_config = speechsdk.audio.AudioOutputConfig(filename="static/data/temp/temp.mp3")
speech_synthesizer = speechsdk.SpeechSynthesizer(speech_config=speech_config_azure, audio_config=audio_config)
speech_synthesis_result = speech_synthesizer.speak_text(text)

if speech_synthesis_result.reason == speechsdk.ResultReason.Canceled:
    print(speech_synthesis_result.cancellation_details.error_details)

Vissale NEANG 5 Reputation points

2023-05-03T16:21:10.0733333+00:00

Hello, for the Text-to-Speech service, I have exactly the same issue and I also use the "francecentral" region. Our code worked fine the 27 April 2023 (last time we checked) and today, without changing anything, it doesn't work anymore when we use the command "spx synthesize". We have an AuthenticationFailure 401 error.

However, contrary to the Text-to-Speech it seems that the Speech-to-Text service works fine (no AuthenticationFailure).
VasaviLankipalle-MSFT 18,706 Reputation points Moderator

2023-05-03T22:16:51.16+00:00

Hi @Paul Dambricourt and Vissale NEANG,

I really appreciate for bringing this to our attention. Please allow some time to check internally and will get back to you on this.

2 answers

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Vissale NEANG 5 Reputation points

2023-05-03T16:21:10.0733333+00:00

Hello, for the Text-to-Speech service, I have exactly the same issue and I also use the "francecentral" region. Our code worked fine the 27 April 2023 (last time we checked) and today, without changing anything, it doesn't work anymore when we use the command "spx synthesize". We have an AuthenticationFailure 401 error.

However, contrary to the Text-to-Speech it seems that the Speech-to-Text service works fine (no AuthenticationFailure).
VasaviLankipalle-MSFT 18,706 Reputation points Moderator

2023-05-03T22:16:51.16+00:00

Hi @Paul Dambricourt and Vissale NEANG,

I really appreciate for bringing this to our attention. Please allow some time to check internally and will get back to you on this.

Answer 1

VasaviLankipalle-MSFT 18,706 Moderator

Hi @Paul Dambricourt and Vissale NEANG, Thanks for bringing this to our notice.

I would suggest you try regenerating the Subscription key in the Azure portal or please try testing with a different region other than Francecentral.

User's image

If you still have the issue in that region, then I would recommend opening a support ticket.

For a deeper investigation and immediate assistance, if you have a support plan you may file a support ticket, else could you please send an email to azcommunity@microsoft.com with the below details, so that we can create a one-time-free support ticket for you to work closely on this matter.

Thread URL: Link to this thread.
Azure Subscription ID:
Subject: Attn Vasavi

I hope this helps.

Regards,
Vasavi

-Please kindly accept the answer and vote 'Yes' if you feel helpful to support the community, thanks.

Paul Dambricourt 5 Reputation points

2023-05-04T08:27:08.1766667+00:00

Hi Vasavi,

Thanks for your reply.

I tried many times to regenerate the Subscription key but it never works.

However, I tried with a new resource located in germanywestcentral, and indeed, it works.

Could you please investigate why it does not work any more with the francecentral region ?

Thanks in advance,

Paul
Vissale NEANG 5 Reputation points

2023-05-04T09:36:22.8633333+00:00

Same here, regenerating the keys doesn't work. I have created a new resource on germanywestcentral too and it works now
VasaviLankipalle-MSFT 18,706 Reputation points Moderator

2023-05-04T14:50:51.67+00:00

Hi @Paul Dambricourt and Vissale NEANG, Thanks for sharing this us.

Looks like this is an ongoing issue. The root cause of this problem is outage in the FranceCentral region. The product team is already taking care of this.

Thank you for your understanding. Will let you know once i hear anything.

Answer 2

VasaviLankipalle-MSFT 18,706 Moderator

Hello @Paul Dambricourt and @Vissale NEANG , Thanks for bringing this to our attention. Sorry for all the inconveniences. We really appreciate your patience.

The outage in the FranceCentral region has been mitigated. Services appear to be running properly. Please try now and let us know if you still face any issues.

Create custom service health alerts to stay updated about Azure service issues: https://aka.ms/ash-videos for video tutorials and https://aka.ms/ash-alerts for how-to documentation.

I hope this helps.

Regards,
Vasavi

-Please kindly accept the answer and vote 'Yes' if you feel helpful to support the community, thanks.

Vissale NEANG 5 Reputation points

2023-05-09T09:11:12.0433333+00:00

Now it works again on FranceCentral, thank you

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Authentication error (401) text to speech

2 answers

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