My personal account linked to Microsoft account is inactive as i have accessed last in 2021 April

Keerthika C 0 Reputation points Microsoft Employee

My personal account linked to Microsoft account is inactive as I have not accessed it since 2021 April.

When I try to login it asked to create a new as the account does not exist, so followed the instruction and got the MCID. However when I try to link or check the discount it gives me the error "The email address specified is already linked to a Certification Profile" on

Please suggest how to change the email address to microsoft account, so that the discount will be appliedUser's image

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  1. Dave Patrick 426.3K Reputation points MVP

    I'd try asking for help with exam scheduling / vouchers in dedicated forums here. Participate\Ask A Question Learn / Cert Moderators will help you from there.

    Exams/Exam Registration/General Registration Questions

    Exams /Exam Registration and Scheduling/Scheduling with Pearson Vue

    Exams / Discounts/Vouchers/Special Offers / Event Offers

    Microsoft Certification / Certification Profile / Transcript / Missing Exams or Certifications

    Pearson VUE Customer service

    Pearson VUE contact / chat

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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