I can't access the Authenticator app on my new device. My old device is inoperable.

GarryZAUSA 0 Reputation points

I am unable to access the Authenticator app on my old device as it is damaged beyond repair, so therefore I can't scan the QR code. I also don't have any record of the "setup key." How do I get access to Authenticator on my new device?

Microsoft Authenticator
Microsoft Authenticator
A Microsoft app for iOS and Android devices that enables authentication with two-factor verification, phone sign-in, and code generation.
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