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Account Closed Without My Authorization

Parmeet Ghai 0 Reputation points
2023-05-04T05:03:35.9633333+00:00

Hi,

I received the following email related to my account closure on the 30th of April. I did not authorize this closure. I had to create a new account with the same email: xxxxxxxxxxxxxxxxxxxx@gmail.com.

Was this done by Microsoft and if yes then may I know why so I may prevent this from happening in the future.

Thanks,

Parmeet Ghai

11

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  1. ChristyZhang-MSFT 22,951 Reputation points Microsoft Vendor
    2023-05-05T02:35:32.6533333+00:00

    Hi @Parmeet Ghai ,

    Welcome to our forum!

    As i know, if you haven't signed in to your account for a long time, it might expire due to inactivity, according to the following schedule:
    12

    It's suggested that you could refer to this article and try to reopen your Microsoft account:
    Reopen your Microsoft account.

    In addition, i notice that you included your personal information in the image as you uploaded, i have hid it and please remember to hide your privacy before you upload.

    Hope the above help!

    If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".

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