Windows 10
A Microsoft operating system that runs on personal computers and tablets.
11,683 questions
This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
Hi,
Did you see any error message when you run mrt?
Or you can download the Windows Malicious Software Removal Tool through this link
https://www.microsoft.com/en-us/download/details.aspx?id=9905
Best Regards,
Ian Xue
If the Answer is helpful, please click "Accept Answer" and upvote it.
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.