Unable to add account. Please try using the Outlook Web App

Luka 5 Reputation points
2023-05-04T12:18:35.27+00:00

When trying to add account on Microsoft Outlook Desktop app on MacOS, I am greeted with this message (title). With username name.surname@encomdoo.onmicrosoft.com I can log in on Web app and in Windows desktop app, but it won't let me log in on MacOS desktop app with the SAME account. (I wrote this because on support they said that account doesn't have a mailbox, which is incorrect because I'm using the same account to log in on Windows and I can send e-mails)

Anyone else had this issue and how to resolve it?

Thanks.

Outlook error

Outlook
Outlook
A family of Microsoft email and calendar products.
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