Surface book 2 battery 2 not charging after FR

Mikayla Chandler 0 Reputation points

Everytime I factory reset my Surface Book the battery 2 stops charging . Right now battery 2 has 0% . If I plug the charger into the keyboard (screen attached) , the keyboard will draw power but not store power . The keyboard is also not charging the screen so I must charge it separately. I can still detach the screen . But why won’t the battery 2 hold power ? This only happens when I reset the device . I’ve cleaned all the connectors . I also tried it with another surface book . the keyboard still is not storing or charging the screen

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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Windows 11
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  1. Dave Patrick 426.3K Reputation points MVP

    The product group for Surface hardware actively monitors questions over at

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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