Surface book 2 battery 2 not charging after FR

Mikayla Chandler 0 Reputation points
2023-05-04T14:46:16.7966667+00:00

Everytime I factory reset my Surface Book the battery 2 stops charging . Right now battery 2 has 0% . If I plug the charger into the keyboard (screen attached) , the keyboard will draw power but not store power . The keyboard is also not charging the screen so I must charge it separately. I can still detach the screen . But why won’t the battery 2 hold power ? This only happens when I reset the device . I’ve cleaned all the connectors . I also tried it with another surface book . the keyboard still is not storing or charging the screen

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  1. Dave Patrick 426.3K Reputation points MVP
    2023-05-04T14:54:41.1333333+00:00

    The product group for Surface hardware actively monitors questions over at
    https://answers.microsoft.com/en-us/surface/forum
    https://techcommunity.microsoft.com/t5/surface-devices/ct-p/SurfaceDevices

    --please don't forget to upvote and Accept as answer if the reply is helpful--

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