OneDrive - File Thumbnail not showing - Citrix

Bleichenbacher Nelson 0 Reputation points


A customer of is using Citrix, running on a Windows Server 2019.
Microsoft OneDrive for Business is installed with Version: 23.081.0416.0001

Almost all of the users, have issues with the thumbnail for pictures (.png/.jpg) files within OneDrive.
If Files on Demand is activated and all files are stored locally, about 70% of the thumbnails are visible. The rest shows the standard application icon (irfan view).

There is no recognisable pattern, to identify which pictures show the thumbnail and which don't.
Very similar issue was asked here:

Issue is just within OneDrive. We have checked all the file explorer settings to show the thumbnail.
We have also Checked the System Settings and enabled the "show thumbnails instead of icons".

Possibly this is a issue with OneDrive/FsLogix in combination?

Windows Server 2019
Windows Server 2019
A Microsoft server operating system that supports enterprise-level management updated to data storage.
3,539 questions
A Microsoft file hosting and synchronization service.
909 questions
A set of solutions that enhance, enable, and simplify non-persistent Windows computing environments and may also be used to create more portable computing sessions when using physical devices.
470 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Limitless Technology 44,056 Reputation points

    Hello there,

    If you have a preview or thumbnail view set for your OneDrive folder, you should see thumbnails for all files.

    If you are not seeing thumbnails, check these features:

    If you're using a web browser, ensure the file viewer is set to Tiles. Learn how.

    If you're using a PC/Mac, ensure your computer's File Explorer/Finder view is set to medium-sized icons (or larger).

    If File Explorer/Finder thumbnails still don't show, enable "Always keep on this device" for the file.

    Hope this resolves your Query !!

    --If the reply is helpful, please Upvote and Accept it as an answer–