Microsoft Azure Unable to validate your phone number

elvis halim 0 Reputation points

hello, new azure user here. im struggling to sign in, which the problem is
still cannot validate my phone number when signing up, im from indonesia btw.

SessionID: 028b8d4b-7e74-4e81-946d-487e1b150396 TimeStampUTC: 5/4/2023 6:42:32 PM

try using microsoft edge also fail. please help

Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Tech-Hyd-1989 5,761 Reputation points

    Hello elvis halim

    I'm sorry to hear that you are having trouble signing up and validating your phone number. Here are a few steps you can try to resolve the issue:

    1. Check that you have entered your phone number correctly, including the country code for Indonesia (+62).
    2. Make sure that your phone number is active and able to receive text messages or phone calls.
    3. Try using a different phone number to see if the issue is specific to your current number.
    4. Clear your browser's cache and cookies and try signing up again.
    5. If none of the above step's work, contact the customer support team create a billing support ticket or call customer service for the service you are trying to sign up for. They should be able to assist you further with the validation process.

    I hope these steps help you resolve the issue and successfully sign up. Good luck!

    Please don’t forget to Accept Answer and Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members.

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