I am getting a battery warning message while connecting Microsoft audio dock speakers to my surface laptop

Pinkal Patel 0 Reputation points
2023-05-04T20:51:46.1466667+00:00

I have the Microsoft audio dock , that I connect to the Surface laptop studio, but the surface laptop keeps showing me battery warning message, it's says weak charging state, pkease use the charger that came with the device. A couple of time it gave me a blue screen error as soon as I plugged the audio dock in. I just want to know if this is normal or it will damage the my surface laptop? Please guide on any solutions to this.

Windows Hardware Performance
Windows Hardware Performance
Windows: A family of Microsoft operating systems that run across personal computers, tablets, laptops, phones, internet of things devices, self-contained mixed reality headsets, large collaboration screens, and other devices.Hardware Performance: Delivering / providing hardware or hardware systems or adjusting / adapting hardware or hardware systems.
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  1. Limitless Technology 44,071 Reputation points
    2023-05-05T16:19:28.23+00:00

    Hello Pinkal,

    Thank you for your question and for reaching out with your question today.

    The error indicates that the power passthrough output from these speakers is insufficient to effectively charge your Surface. You will need to connect the surface to a charger separately from the speakers in order to charge it and not receive the error message. Please continue using the standard power supply of the Surface Pro for now to charge the device. THis is a known issue and Microsoft have been reportedly looking into it.

    If the reply was helpful, please don’t forget to upvote or accept as answer.

    Best regards.