Language Studio error InvalidArgument: Please verify azure search service is up.

Question

Hello there,

I run a QNA chatbot in my company. I used QNA Maker for the knowledge base. However, Microsoft has discontinued support for QNA Maker and you are supposed to migrate to the new Language Studio. I have run the migration process but I get the following error message when I try to access the knowledge base:

Failed to load QnA pairs

InvalidArgument: Please verify azure search service is up.

I cannot access the knowledge base, create or edit questions. I always get the above error message. I have already searched the whole internet and have not found a solution. Can someone help me to solve the problem?

If more information is needed, I will be happy to provide it.

Thank you in advance!

Answer 1

Hi @Hauser, Kevin , Thanks for using Microsoft Q&A Platform.

This can be due to the Azure Search service error that is used by Language Studio to store and search your knowledge base. As suggested by the error message Azure Search service may not be running or may not be configured correctly.

To check that the Azure Search service is running. Navigate to the Azure portal and to your language resource. You should see the status of the Azure Search service.

Or you can directly navigate to the Azure search service resource and under the "Overview" section, you should see the status of the Azure Search service as Status: Running. If the service is not running, try restarting it.

Could you please verify this status and let us know?

I hope this helps.

Regards,
Vasavi

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