Windows Remote Assistance easy connect option is greyed out and unavailable

sjropiak 1 Reputation point
2023-05-05T10:36:43.9733333+00:00

I did restart the Peer Name Resolution service, as others have suggested without success. Easy Connect is still not available.

Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,254 questions
Windows 11
Windows 11
A Microsoft operating system designed for productivity, creativity, and ease of use.
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  1. Limitless Technology 43,961 Reputation points
    2023-05-09T11:58:46.9666667+00:00

    Hello

    Thank you for your question and reaching out.

    1. Enable Easy Connect using below command.

    netsh int teredo show state

    netsh interface ipv6 set teredo client test.ipv6.microsoft.com

    1. Disable any Antivirus program or Windows firewall you may have for temporary purpose.
    2. Run sfc /scannow from elevated prompt.
    3. Run below DISM commands from elevated prompt.

    DISM /Online /Cleanup-Image /CheckHealth

    DISM /Online /Cleanup-Image /ScanHealth

    DISM /Online /Cleanup-Image /RestoreHealth

    1. Reboot your Computer

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