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Grey Icon with a cross on clients

create share 661 Reputation points
2023-05-06T05:13:59.27+00:00

Hi,

Many of our clients are not going green and showing grey icons with a cross on them. What should be done to fix it?

Thanks.

SCCM ICON

Microsoft System Center
Microsoft System Center
A suite of Microsoft systems management products that offer solutions for managing datacenter resources, private clouds, and client devices.
1,010 questions
Microsoft Configuration Manager
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  1. AllenLiu-MSFT 45,231 Reputation points Microsoft Vendor
    2023-05-08T02:26:08.8+00:00

    Hi, @create share

    Thank you for posting in Microsoft Q&A forum.

    Green tick means the device is online, grey X means it's offline. Clients send a ping to their management point every 5 minutes. If the management point stops getting pings the device gets a grey X.

    We may start from checking the CcmNotificationAgent.log and CCMMessaging.log on clients and BGB logs on MP server.

    You may check this article for the details:

    https://www.anoopcnair.com/overview-client-online-status-sccm-console/

    (Please Note: Since the website is not hosted by Microsoft, just for your reference.)

    If the answer is the right solution, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Add comment".

  2. shockoMS 281 Reputation points
    2023-09-13T16:56:42.1133333+00:00

    For me it was IIS not having the correct SSL cert bound.

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