We’re unable to validate your phone number

Muhammad Waqas 21 Reputation points
2023-05-06T07:08:45.0633333+00:00

I'm from Pakistan and have been trying to create account on Azure but failing due to unsuccessful phone authentication. It says "We’re unable to validate your phone number".

I have tried multiple times. there is no mistake in entering phone number or any other error.

Kindly! help

Azure SQL Database
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Alberto Morillo 33,176 Reputation points MVP
    2023-05-06T07:16:25.0366667+00:00

    Please try again later, this may be a temporary issue. In this forum thread you can see a similar issue.

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  2. Rahul Randive 8,921 Reputation points Microsoft Employee
    2023-05-06T12:31:04.8466667+00:00

    Thanks for your question.

    Please check below Microsoft document on "Troubleshoot issues when you sign up for a new account in the Azure portal"

    https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/troubleshoot-azure-sign-up

    No verification text message or phone call

    Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.

    Here are some other tips:

    • You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.
    • A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
    • Check that your phone can receive calls or SMS messages from a United States-based telephone number.
    • Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
    • If your phone doesn't receive text messages (SMS), try the Call me option.

    Let us know if this helps!

    Thank you.

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