We’re unable to validate your phone number

Muhammad Waqas 21 Reputation points

I'm from Pakistan and have been trying to create account on Azure but failing due to unsuccessful phone authentication. It says "We’re unable to validate your phone number".

I have tried multiple times. there is no mistake in entering phone number or any other error.

Kindly! help

Azure SQL Database
Microsoft Entra ID
Microsoft Entra ID
A Microsoft Entra identity service that provides identity management and access control capabilities. Replaces Azure Active Directory.
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  1. Alberto Morillo 33,176 Reputation points MVP

    Please try again later, this may be a temporary issue. In this forum thread you can see a similar issue.

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  2. Rahul Randive 8,921 Reputation points Microsoft Employee

    Thanks for your question.

    Please check below Microsoft document on "Troubleshoot issues when you sign up for a new account in the Azure portal"


    No verification text message or phone call

    Although the sign-up verification process is typically quick, it may take up to four minutes for a verification code to be delivered.

    Here are some other tips:

    • You can use any phone number for verification as long as it meets the requirements. The phone number that you enter for verification isn't stored as a contact number for the account.
    • A Voice-over-IP (VoiP) phone number can't be used for the phone verification process.
    • Check that your phone can receive calls or SMS messages from a United States-based telephone number.
    • Double-check the phone number that you enter, including the country code that you select in the drop-down menu.
    • If your phone doesn't receive text messages (SMS), try the Call me option.

    Let us know if this helps!

    Thank you.

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