unable to access unified group mailbox

Roger Roger 5,046 Reputation points
2023-05-06T17:44:01.13+00:00

Hi All

we have few users who are on MAC. They are members of Office365 unified group. Will these users be able to access unified group mailbox and calendar from browser like OWA. i am not sure on outlook for MAC how it works. can anyone help me with screenshots from browser as well as from outlook for MAC as i use windows. user is a member of unified group and below is the setting of the Unified group but user is unable to see the mailbox and calendar from browser and outlook for MAC.i have removed the user from group and added again but same issue.

SharePoint
SharePoint
A group of Microsoft Products and technologies used for sharing and managing content, knowledge, and applications.
10,046 questions
Office Mac
Office Mac
Office: A suite of Microsoft productivity software that supports common business tasks, including word processing, email, presentations, and data management and analysis.Mac: A family of Apple personal computers that run the macOS operating system.
477 questions
Outlook Management
Outlook Management
Outlook: A family of Microsoft email and calendar products.Management: The act or process of organizing, handling, directing or controlling something.
4,996 questions
Microsoft Exchange Online Management
Microsoft Exchange Online Management
Microsoft Exchange Online: A Microsoft email and calendaring hosted service.Management: The act or process of organizing, handling, directing or controlling something.
4,315 questions
Exchange Server Management
Exchange Server Management
Exchange Server: A family of Microsoft client/server messaging and collaboration software.Management: The act or process of organizing, handling, directing or controlling something.
7,435 questions
{count} votes

Accepted answer
  1. David Oliver 75 Reputation points
    2023-05-06T17:54:11.63+00:00

    If you are unable to access a unified group mailbox, there could be several reasons why this is happening. Here are a few troubleshooting steps you can try:

    Verify that you have permission to access the group mailbox: Make sure that you have been added as a member to the unified group and that you have permission to access the group mailbox. You can check this by going to the group's settings in the Microsoft 365 admin center.

    Check if the group mailbox is hidden from the GAL: If the group mailbox is hidden from the Global Address List (GAL), you may not be able to see it in your email client. You can check this by going to the group's settings in the Microsoft 365 admin center and making sure that the "Hide from address lists" option is not selected.

    Check if the group mailbox is properly licensed: Make sure that the group mailbox is properly licensed. If the group mailbox is unlicensed, you may not be able to access it. You can check this by going to the group's settings in the Microsoft 365 admin center and making sure that the appropriate license is assigned to the group.

    Check your email client settings: Make sure that your email client is properly configured to access the group mailbox. Depending on your email client, you may need to add the group mailbox as a separate account or folder.

    Try accessing the group mailbox through Outlook on the web: If you are still unable to access the group mailbox through your email client, try accessing it through Outlook on the web. This can help you determine if the issue is with your email client or with the group mailbox itself.

    If none of these troubleshooting steps work, you may want to contact Microsoft support for further assistance.


0 additional answers

Sort by: Most helpful