error 78186 the process server may be shutdown or not running

Mohammad Abu-Zaid 0

for some reason, the process server keeps on stating a critical state. this is because the service cxpsprocess keeps on turning off. Connection to Azure is healthy. on-prem connectivity between source servers and process/configuration server is confirmed. I confirmed that ASR unifies agent is higher than 9.24 (using 9.52). Windows Server 2016 is fully up-to-date.

Updating the agent fixed everything for one day only.

Any advise?

SadiqhAhmed-MSFT 38,081 Reputation points Microsoft Employee

2023-05-08T07:09:01.65+00:00

@Mohammad Abu-Zaid Sorry for the inconvenience this must have caused. Did you try the troubleshooting steps mentioned in the guide here - https://learn.microsoft.com/en-us/azure/site-recovery/vmware-physical-azure-troubleshoot-process-server#step-7-troubleshoot-an-unreachable-process-server

Let us know how it goes!
SadiqhAhmed-MSFT 38,081 Reputation points Microsoft Employee

2023-05-11T06:07:49.0433333+00:00

@Mohammad Abu-Zaid Checking in to see if the above answer helped. If yes, please do "Accept Answer" and Up-Vote it. Let us know if there are still any additional issues we can help with.
SadiqhAhmed-MSFT 38,081 Reputation points Microsoft Employee

2023-05-12T12:52:43.13+00:00

@Mohammad Abu-Zaid We haven't heard back from you. Please reply if you have any questions in this matter and we will gladly continue the discussion.