System Crash

Question

My windows server 2012 R2 crashed on 4/24 as attached screenshot. Memory dump was generated. I just wonder if someone can help me to check memory dump to see if the issue was caused sw or hw error.

Answer 1

Hello,

Unfortunately no screenshot was uploaded successfull, but it will help if the STOP CODE (the code that starts with 0x...) will be very helpful. You can find more information how to obtain it here:

https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/blue-screen-data

As general guidance, I would recommend the next resources:

Analyze crash dump files by using WinDbg - https://learn.microsoft.com/en-us/windows-hardware/drivers/debugger/crash-dump-files

Driver Verifier, and How to Use it:

https://learn.microsoft.com/en-us/windows-hardware/drivers/devtest/driver-verifier

https://learn.microsoft.com/en-us/troubleshoot/windows-server/performance/use-driver-verifier-to-identify-issues

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