InternalServerError An unexpected error occurred. Please submit support request with apim-request-id shown below to get further assistance

Question

dachui 10

when i compose template models from "custom extraction model" where models created from,

"InternalServerError

An unexpected error occurred. Please submit support request with apim-request-id shown below to get further assistance."

can anyone answer this why

much thank

VasaviLankipalle-MSFT 18,736 Reputation points Moderator

2023-05-08T21:43:57.2333333+00:00

Hi @dachui , Thanks for using Microsoft Q&A Platform.

Could please elaborate more details on this? Please share the API version, and the region details. Thanks!
dachui 10 Reputation points

2023-05-09T03:26:53.1066667+00:00

hi @VasaviLankipalle-MSFT I use formRecognizer 3.0, azure web

I provide 5+ trainnning samples, trained model1, model2

when i compose model1 model2 to one in azure web, error accures ,info like title describe
VasaviLankipalle-MSFT 18,736 Reputation points Moderator

2023-05-10T06:07:49.7566667+00:00

@dachui , thanks for sharing these details. Could you also confirm the resource region?
Anonymous

2023-05-11T09:51:43.86+00:00

Hi @VasaviLankipalle-MSFT , i also encounter this error, my API version is 2022-8-31(General Availability) and my region is SE Asia
Muhammad Naqiuddin Bin Ahmad 5 Reputation points

2023-05-18T03:57:13.9+00:00

i have similar issue and waiting for update

1 answer

VasaviLankipalle-MSFT 18,736 Reputation points Moderator

2023-05-08T21:43:57.2333333+00:00

Hi @dachui , Thanks for using Microsoft Q&A Platform.

Could please elaborate more details on this? Please share the API version, and the region details. Thanks!
dachui 10 Reputation points

2023-05-09T03:26:53.1066667+00:00

hi @VasaviLankipalle-MSFT I use formRecognizer 3.0, azure web

I provide 5+ trainnning samples, trained model1, model2

when i compose model1 model2 to one in azure web, error accures ,info like title describe
VasaviLankipalle-MSFT 18,736 Reputation points Moderator

2023-05-10T06:07:49.7566667+00:00

@dachui , thanks for sharing these details. Could you also confirm the resource region?
Anonymous

2023-05-11T09:51:43.86+00:00

Hi @VasaviLankipalle-MSFT , i also encounter this error, my API version is 2022-8-31(General Availability) and my region is SE Asia
Muhammad Naqiuddin Bin Ahmad 5 Reputation points

2023-05-18T03:57:13.9+00:00

i have similar issue and waiting for update

Answer 1

VasaviLankipalle-MSFT 18,736 Moderator

@dachui , TEANG YIHANG , we have already escalated to PG team. Looks like this is an ongoing issue.

PG team is working on it until it's fixed. Some workarounds you can try are:

Try to perform compose on the source account, if all models are available.
Copy the model to the target account using the same/original modelId from the source account.

Will share if we have more information. I hope this helps.

Regards,
Vasavi

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