Authenticator App will no give code

Question

I have a university outlook account that was working great for about a year. Then all of a sudden I am getting the message I need to input a code from the authenticator app. I downloaded the app on ios, but when trying to sign in on the authenticator app it asks for a code from the app....which is not possible. I then press cancel and my account weirdly pops up in the authenticator app. So I go back to sign in on my browser, but no code shows up on the app.

I closed the app tried again and still no code. I restarted my phone and still no code. Reinstalled the app and still no code.

This process is broken and would appreciate some help.

Answer 1

Reinstalled the app and still no code.

This would have broken the account linking. You'll need to contact the university admins to reset the account so you can scan in a new QR code to link up the account again.

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