Microsoft Teams
A Microsoft customizable chat-based workspace.
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MFA Number matching is not working on iPhone - Microsoft Teams and Outlook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(150.4, 34%, 24%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EL%3C/text%3E%3C/svg%3E)
LP
5
Reputation points
Hello,
we turned on MFA number matching in Azure. When testing the MFA number matching from Windows using Microsoft Autheticator App on iOS, it works.
It doesn't work on iOS devices when using Microsoft Teams and / or Outlook on iOS. The Authenticator App shows the number but notification for number matching (confirmation) does not occur.
Since Microsoft is turning the MFA number matching from 08. May 2023, how can I reslove this issue?
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JimmySalian-2011 42,071 Reputation points2023-05-09T08:29:36.91+00:00 Hi,
I will suggest you to raise a call with Microsoft as this seems to be some bug, https://azure.microsoft.com/en-ca/support/create-ticket/
Also check this - https://learn.microsoft.com/en-us/azure/active-directory/authentication/how-to-mfa-number-match
==
Please Accept the answer if the information helped you. This will help us and others in the community as well.
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LP 5 Reputation points
2023-05-09T09:06:01.92+00:00 Hi,
thanks for the answer, I created a ticket before my question was posted here and I have everything on the link you provided me.
The issue still occurs.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(73.60000000000001, 15%, 17%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EJ%3C/text%3E%3C/svg%3E)
Jhena88 0 Reputation points2023-05-10T13:16:55.4533333+00:00 I have the same problem, I can't receive number matching notif when trying signing in TEAMS app. I can receive notif if I signing in on office.com via web.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(281.6, 17%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EGM%3C/text%3E%3C/svg%3E)
Givary-MSFT 30,931 Reputation points Microsoft Employee2023-05-19T04:43:37.0833333+00:00 @LP Please help me with the case number which is created for this, so that i can track the progress for the same.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(60.8, 6%, 15%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ELK%3C/text%3E%3C/svg%3E)
Lewis Kelly 0 Reputation points2023-06-19T13:19:32.35+00:00 Had this issue, fix for us was to remove and reinstall the Microsoft Authenticator app. When setting the user up on the new app the process was slightly different.
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