I want to create a AVD but I always get error when adding a user

Question

I always get this error, when I try to add a user to the according applications group:
{"details":[{"code":"InvalidTemplateDeployment","message":"{"name":"4180c849-8531-41c6-a7b6-56bdac3e5010","httpStatusCode":409,"headers":{"Pragma":"no-cache","x-ms-failure-cause":"gateway","x-ms-request-id":"580c1cd4-70db-492b-871e-abc36c97ca4d","x-ms-correlation-request-id":"a3826404-bd45-4a14-ad51-5758484996d2","x-ms-routing-request-id":"SOUTHCENTRALUS:20230509T132126Z:580c1cd4-70db-492b-871e-abc36c97ca4d","Strict-Transport-Security":"max-age=31536000; includeSubDomains","X-Content-Type-Options":"nosniff","Cache-Control":"no-cache","Date":"Tue, 09 May 2023 13:21:26 GMT"},"content":{"error":{"code":"ReadOnlyDisabledSubscription","message":"Das Abonnement \"28305f62-4b25-4727-86cf-77035e9daa80\" ist deaktiviert und daher als schreibgeschützt markiert. Sie können keine Schreibaktionen auf diesem Abonnement ausführen, bis es wieder aktiviert ist."}},"contentLength":274}","target":"4180c849-8531-41c6-a7b6-56bdac3e500f"}]}

I'm not an expert so I don't know what to do.

Answer 1

@Louis Braukmann Thanks for reaching out on Microsoft Q&A.
The error message implies: "The subscription is disabled and therefore marked as read-only. You cannot perform write actions on this subscription until it is reactivated."
Please check if your Azure Subscription is in disabled state. You can do that by going to Azure Portal -> navigating to the Subscriptions page and checking the status.

Your Azure subscription can get disabled because your credit has expired, you reached your spending limit, have an overdue bill, hit your credit card limit, or because the subscription was canceled by the Account Administrator. See what issue applies to you and follow the steps in this article to get your subscription reactivated: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/subscription-disabled

What should I do if my account is disabled?
What should you do if you find that your account has been disabled for a violation of the Terms of Service?

1. Check your email - For many violations of Terms of Service, you should receive an email sent to the address associated with your Azure subscription that provides additional information so that you can correct the violation. Check your email to see what action needs to be taken.
2. Review the Terms of Service - Make sure that you review the Terms of Service so that you are aware of anything that may constitute a violation and take corrective action: Microsoft Azure Legal Information / Microsoft Azure Offer Details / Azure Terms of Service (you'll need to scroll down a bit)
3. Create a support request - Violations are reviewed by our security team but if you feel that your case needs to be revisited, create a support ticket. You can do this either online or through the portal by searching for Help + support and clicking on Create a support request (Issue type: Subscription management / Problem type: Re-enable my subscription).

If none of the suggestions above help, please note that creating a support ticket is the only way to re-enable a subscription. While the messaging may seem standardized, real people are going through and analyzing the suspension cause. You can get additional details from the emails that have been sent to the email account on file.

If you find that your Subscription is not disabled, please let us know in the "comments" and we would be happy to help you with the next steps. Comment is the fastest way of notifying the experts.

Please don’t forget to Accept Answer and hit Yes for "was this answer helpful" wherever the information provided helps you, this can be beneficial to other community members for remediation for similar issues.