Hi @BunnyWabbit ,
Welcome to our forum!
Instead, when you click the little triangle to expand a conversation, Outlook shows a subset of the messages in the conversation. I can't figure out the logic that determines which messages are shown and which are not - it seems random to me.
Are you referring to how the conversation unfolds? If so, as i know, when you select "Always Expand Selected Conversation" option, the whole conversation will be shown when you click on any conversation. If you don't enable this option, you need to click the little triangle to expand a conversation.
In fact, the 11:10 message from Chris is a reply to the 11:09 message from Duncan, which is shown in italic at the bottom of the list. WTF?
Actually, emails shown in italic are in another folder instead of the current you are opening. It's suggested that you could reset view and enable conversation view to check if there're any differences.
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