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Unable to install Microsoft Apps on my Surface Duo Intune Company Portal

Carlos Probst 0 Reputation points
2023-05-09T18:14:26.2366667+00:00

I own a Microsoft Surface Duo 1. I bought the device specifically to use as a work device/ phone. My company uses the Intune Company Portal to provide secure access to our corporate network. Unfortunately several of the apps from the portal Play Store will not install and I receive a message as follows when trying to do so "... an incompatible version of the app is already installed by another user ...". The following key apps cannot be installed:

  • MS Teams
  • MS Edge
  • MS Word
  • MS Excel
  • MS SharePoint

Funny enough MS Outlook can be installed, but this app and MS Teams are my key working applications, and without them both the device is useless for my work.

After extensive research on the limited information available, the root of the problem is that since the Surface Duo is a Microsoft device, Microsoft apps were baked into the Android image and cannot be uninstalled. Therefore when trying to install a similar app in the Intune Portal we receive the error and there is no workaround?

Is there a proposed fix now for this or will a fix be upcoming in a future update? Without this problem solved, sadly my very expensive Microsoft Surface is nothing more than a mediocre smartphone/ tablet.

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
9,628 questions
Microsoft Intune
Microsoft Intune
A Microsoft cloud-based management solution that offers mobile device management, mobile application management, and PC management capabilities.
4,743 questions
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  1. Simon Ren-MSFT 32,221 Reputation points Microsoft Vendor
    2023-05-10T07:33:10.21+00:00

    Hi,

    Thank you for posting in Microsoft Q&A forum.

    1,A similar thread for your reference. You can try the solution mentioned.

    Uninstall Teams on Surface Duo2

    a. Update Personal Teams from Playstore

    b. Restart device

    c. Open Work Playstore and install Teams

    2,If the issue persists, it is suggested to open an online support ticket to get more help. Here is the support link:

    https://docs.microsoft.com/en-us/mem/get-support

    Thanks for your understanding and hope everything goes well with you. Have a nice day!

    Best regards,

    Simon

    If the response is helpful, please click "Accept Answer" and upvote it.

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  2. Simon Ren-MSFT 32,221 Reputation points Microsoft Vendor
    2023-05-12T10:44:45.79+00:00

    Hi,

    Hope everything goes well. Do you need any further assistance about this issue? If yes, please feel free to let us know, we will do our best to help you.

    If the response is helpful, it's appreciated that you could click "Accept Answer" and upvote it, this will help other users to search for useful information more quickly.

    Thanks for your time.

    Best regards,

    Simon

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