@Andy Bolk Welcome to Microsoft Q&A Forum, Thank you for posting your query here!
- When exactly are you getting this error message?
- Are you using the On-premises Active Directory Domain Services (AD DS) for authentication? If so, On-premises Active Directory Domain Services (AD DS) integration with Azure Files provides the methods for storing directory data while making it available to network users and administrators. Security is integrated with AD DS through logon authentication and access control to objects in the directory. With a single network logon, administrators can manage directory data and organization throughout their network, and authorized network users can access resources anywhere on the network. AD DS is commonly adopted by enterprises in on-premises environments or on cloud-hosted VMs, and AD DS credentials are used for access control. For more information, see Active Directory Domain Services Overview.
Refer to this article which provides detailed information Overview - on-premises Active Directory Domain Services authentication over SMB for Azure file shares
- You have verified that they are using the right credentials to connect (the User ID or password used to connect to the Azure Files share would be wrong.)?
- Check the storage account firewall configuration. Ensure that the firewall is correctly configured to allow access from the client machine's IP address or subnet.
- Check the network connectivity between the client machine and the storage account. Ensure that there are no network issues that are preventing the client machine from connecting to the storage account.
Based on the error message, please refer to the suggestion mentioned in the below link.
I would also recommended to cross verify the perquisites
Overview - on-premises Active Directory Domain Services authentication over SMB for Azure file shares
There is a video which gives detailed information on Azure files Integration with AAD
Additional information: Azure Files, network password is not correct when using storage account key
Network password incorrect using Azure AD DS Identity
If the issue still persist, Can you please share the complete screenshot of the error message? I would like to work closer on this issue
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