Excel Web app occasionally shows no Home or tools menus.

Question

Occasionally, this Excel web sheet opens up like this with no tool bars. If I click the Edit button on the far right, it takes me to a Microsoft 365 mobile app download page. The ellipse next to that just has a Help link that doesn't solve this problem. This is a file someone else owns that I have edit permissions to. About 75% of the time, the file opens fine, and I can edit it with no problem. Resharing the file did not fix this. I can open this file on the desktop excel and it works every time, but I would prefer to use this on the web Excel. Thank you for the help!

Answer 1

Hi,

Note that the Excel web app is not as fully-featured as the desktop version, so some functionality may not work as expected. If the issue persists, it may be necessary to switch to using the desktop version for this file.

For now, here are some steps you can take to try to resolve the issue:

1. Clear your browser cache and cookies. This can often resolve issues with web applications not displaying properly.
2. Try using a different browser to access the file, or update your current browser to the latest version.
3. Ensure that your browser is allowing pop-ups and that any pop-up blockers are disabled for the Excel web app.
4. If possible, try accessing the file on a different device or network to see if the issue persists.

Contact Microsoft support for further assistance if none of the above steps resolve the issue.

Best Regards.