Hi @lalajee ,
You may be misunderstanding the counting. The database Copy will also occupy a place. The "5 databases" is a limitation on "active database" + "database copy". Database copies also count towards the database count.
Please refer the following.
If you try to add a database copy on EX19 based on the above picture, your issue will be reproduced.
Best regards,
Shaofan Lv
If the answer is helpful, please click "Accept Answer" and kindly upvote it. If you have extra questions about this answer, please click "Comment".
Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.