Client Upate error

xhope 221 Reputation points

some of our windows 10 clients can't update hotfixes correctly. When I use winodws update to do it, it failed with error code 0x80073712.

I have run DSIM, SFC to repair the client. Rebuild softwaredistribution folder. Still no success.

I check the windows update log and found below error:

User's image

any suggestion is much appreciated.

Windows 10
Windows 10
A Microsoft operating system that runs on personal computers and tablets.
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  1. S.Sengupta 16,481 Reputation points MVP

    Press Win + I to launch the settings app.

    Navigate to the System > Troubleshoot section.

    Click on the Other Troubleshooter option.

    Locate the Windows Update troubleshooter option from the list.

    Then, click on the Run button to start the troubleshooter.


    Press Win + R to launch the Run dialog box. Type services.msc and press the enter key

    Services utility will launch on your system. Now locate the Background Intelligent Transfer service in the list.

    Double-click on the BITS service to open the properties window. Set the Startup Type as Automatic and click on the Apply button.

    Click on the OK button and close the Properties windows. Now, right-click on the service and select the Start option from the context menu.

    Similarly, set all the services as automatic and manually start them.

    Close the Services window and reattempt the Windows update.


    Press Win + S to open the search utility in Windows.

    Type cleanmgr.exe and press the enter key to open the Disk Cleanup tool.

    It will select the system drive (C) by default. Click on the OK button to continue.

    Select the checkboxes of files that you want the tool to clean up. Then, click on the Clean up system files button.

    Disk Cleanup will close and redirect you to pick the appropriate drive. Click on the OK button.

    Lastly, click on the Delete files button.


    open the command prompt with admin privileges.

    Type the following commands to stop all the Windows update-related services:

    net stop wuauserv net stop cryptSvc net stop bits net stop msiserver

    nce these services stop running, type cls in the command prompt windows. Then enter the following commands:

    ren C:\Windows\SoftwareDistribution SoftwareDistribution.old ren C:\Windows\System32\catroot2 Catroot2.old

    Both the above commands rename the SoftwareDistribution folder and Catroot2 folder.

    Now, you need to restart all the Windows services

    Enter the following commands:

    net start wuauserv net start cryptSvc net start bits net start msiserver


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