Strange behaviour of ADT Explorer Preview in loading twins image from model image

GuidoL 310

Hi,

i took note that in ADT Explorer Preview i can't manage model images using API in accordance with what kinldy was confirmed in reply to my question about it; so the only way is to upload them manually.

Hovewer, i've also noticed every time i open ADT Explorer Preview, also using different devices, it sometimes doesn't show images twins from model images that i loaded. It's a strange behaviour becase i haven't made any changes to model configurations. Do i check any configuration or is it a bug?

Thanks in advance.

Guido

LeelaRajeshSayana-MSFT 16,046 Reputation points

2023-05-10T15:24:25.0233333+00:00
Hi @GuidoL Greetings! Thank you posting this question here. Looking at the description, I take that this is an intermittent issue, which makes it hard to track. I appreciate it if you can share a few additional details so that I can test this from my end and see if I would be able to replicate this behavior.

Do all the Digital Twins have an image associated with them?

May I have the number of Digital Twins you are testing the image with?

Do the images fail to load when you change a query to regenerate a Twin graph?

When the image loads to fail, is it impacting all the Digital Twins or just a few?

If it is impacting just a few, is it the same Twins that always get impacted.

If the issue is consistent with a select few twins, can you inspect the images being associated with them and see if the size is larger in comparison with the others that could load without any issues.

I appreciate it if you can share the above requested information to help us better understand and analyze this issue.
GuidoL 310 Reputation points

2023-05-10T15:58:45.5633333+00:00
Hi @LeelaRajeshSayana-MSFT ,

i share additional details as requested: i answer your questions below.

Do all the Digital Twins have an image associated with them?

No but the most

May I have the number of Digital Twins you are testing the image with?

32

Do the images fail to load when you change a query to regenerate a Twin graph?

No

When the image loads to fail, is it impacting all the Digital Twins or just a few?

it's impacting all the Digital Twins that have images: the same Twins that always get impacted.

If the issue is consistent with a select few twins, can you inspect the images being associated with them and see if the size is larger in comparison with the others that could load without any issues.

I share snapshot with image dimension:

if it can be useful, I add the following information:

yesterday i left a session opened (I will not do it again! ) in a device and today morning i worked in ADT Explorer Preview using another device; in device with opened session yesterday, twins images continue to be there again but in the ADT Explorer Preview of device opened today, images weren't there anymore.

I hope that is enough to help you.

Thanks in advance.

Guido
LeelaRajeshSayana-MSFT 16,046 Reputation points

2023-05-10T20:29:47.8233333+00:00

Hi @GuidoL Thank you for sharing the response. Please allow me some perform some tests, and I will get back to you with my updates. Please stay tuned on this thread for additional feedback in the coming days.
LeelaRajeshSayana-MSFT 16,046 Reputation points

2023-05-16T17:13:11.59+00:00

Hi @GuidoL Greetings! I am following up to see if you this is still an ongoing issue. I have tried to replicate this from my end and could not encounter this behavior. Please let us know if this still persists. We would be glad to connect with you offline and investigate this further.
VasimTamboli 5,080 Reputation points

2023-05-16T17:18:45.8+00:00

If you're experiencing issues with the ADT Explorer Preview not displaying images twins from model images consistently, there are a few things you can check:

Image Upload: Ensure that the model images were uploaded correctly to the ADT (Azure Digital Twins) instance. Double-check the upload process to make sure the images were successfully uploaded and associated with the respective twins.

Permissions and Access: Verify that you have the necessary permissions and access rights to view the images and associated twins. Ensure that your account has the required privileges to access the ADT instance and retrieve the images.

Browser or Device Cache: Clear the cache and cookies of the browser or device you're using to access the ADT Explorer Preview. Sometimes, cached data can cause inconsistencies in displaying updated information.

ADT Explorer Preview Version: Make sure you're using the latest version of the ADT Explorer Preview. Check for any available updates or bug fixes that might address the issue you're facing.

Reporting the Issue: If you have checked the above points and the problem persists, consider reporting the issue to the Azure support team. They can investigate further and provide you with specific guidance or solutions.

Remember that the ADT Explorer Preview is still in development, and occasional bugs or inconsistencies can occur. Keeping an eye on the release notes and known issues for the ADT Explorer Preview can also provide insights into any ongoing problems or limitations.

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