Microsoft Edge
A Microsoft cross-platform web browser that provides privacy, learning, and accessibility tools.
2,238 questions
How to fix Microsoft Edge not opening (not responding error)
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(35.2, 93%, 13%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEN%3C/text%3E%3C/svg%3E)
Erik Nordskog
5
Reputation points
Hello, since last Monday I tried open MS Edge in both my PCs and none of them open. What shows is: browser not responding. I tried every possible way to open, the only option that worked was deleting User Data file from Edge system folder. But I don't want to do that every time I restart my PC.
Microsoft Edge
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ShiJieLi-MSFT 8,731 Reputation points Microsoft Vendor2023-05-11T06:04:37.4966667+00:00 Hi @Erik Nordskog ,
It looks like a profile folder corrupt issue. Did you mean that the browser not responding error would still occur after you restart your PC? Have you logged into your profile with an account before? You can try repairing Microsoft Edge first at Apps & features.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 59%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EE%3C/text%3E%3C/svg%3E)
eb5915 0 Reputation points2023-05-11T19:37:52.28+00:00 We've had several users report a similar issue since the update to Edge 113. Running Edge for the first time after fresh boot (or reboot), Edge becomes unresponsive. Killing the msedge.exe process then restarting Edge seems to fix the issue until next boot/reboot.
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