Teams - Resource account address book and information barriers

Ed Newman 186

Hi all, we are starting to use Teams Telephony and have created some resource account for call queues. Initially the resource accounts were not showing up in the Teams search as we had the "Scope directory search using an Exchange address book policy" turned on in Teams settings (as resource account don't have a mailbox I assume they will never appear in the Gal).

If we turn that setting off, all the resource accounts appear, but so do a whole bunch of other accounts that we don't want the users to see (service accounts, emergency phones, display board service accounts etc).

To fix the problem we tried turning "Scope directory..." back on and using Information Barriers with two segments (one group with all the accounts we wanted hidden and another group that was not equal to the first group), but the resource accounts we do want to see are still not showing.

Does anyone know a solution for this?

Thanks in advance!

Ed.

SokiGuo-MSFT 22,996 Reputation points Microsoft Vendor

2023-05-11T01:33:31.5066667+00:00

Hi

Did you search in the search box at the top?

How long have you been configuring this resource account?

Please follow the steps in this document to check that the resource account is configured correctly.

https://learn.microsoft.com/en-us/microsoftteams/manage-resource-accounts
Ed Newman 186 Reputation points

2023-05-11T15:17:06.52+00:00

thanks for your reply @SokiGuo-MSFT
I can confirm that the resource accounts have been created correctly as per the guide, were created well over a week ago and when we have the "Scope directory search using an Exchange address book policy" option in Teams turned OFF we can see them in the Teams search box.

The problem is we only want some of them to be available in the search and the rest hidden, the only way I can see to do that is to use information barriers, but to use IB, you have to turn ON the "Scope directory search using an Exchange address book policy" options, at which point ALL resource accounts disappear from the search.

Ed
SokiGuo-MSFT 22,996 Reputation points Microsoft Vendor

2023-05-15T07:14:20.1233333+00:00

Hi

There are two options for limiting who users can see when they search the directory in Teams:

Information barriers in Microsoft Teams

Address book policies in Exchange Online

If using either option, you must turn on search by name in the Teams admin center.

We recommend using information barriers if your organization meets the required licenses and permissions.
SokiGuo-MSFT 22,996 Reputation points Microsoft Vendor

2023-05-17T06:20:53.0233333+00:00

Hi

Just checking in to see if above information was helpful. If you have any further updates on this issue, please feel free to post back.