503 Servcie Unavaiable for days

32842690 0 Reputation points
2023-05-10T22:14:00.4633333+00:00

For over 30 hours now, all my services reported 503 Service Unavailable errors. An app that I had deployed several days ago was unresponsive, as were other default apps that I set up. This was US East. I had to delete all my apps / groups, and service plasn and create a new service plan in US Central North. I wasn't even able to create a B1 service plan in US East. Nothing seemed to work. I couldn't SSH in to the system, deploy, etc. THe deployment logs shows as unavailable.

Azure App Service
Azure App Service
Azure App Service is a service used to create and deploy scalable, mission-critical web apps.
6,821 questions

1 answer

Sort by: Most helpful
Most helpful Newest Oldest
  1. ajkuma 22,081 Reputation points Microsoft Employee
    2023-05-11T07:47:12.84+00:00

    @32842690 ,

    Firstly, I understand the concern and frustration with this issue. Apologies that you experienced issues with Azure App Service in the US East region.

    As I comprehend you were unable to access your services for over 30 hours, after several steps, had to delete and recreate them in US Central North, as a workaround. 

    Based on the internal check, I see that you’re leveraging Azure Free subscription.

     

    Kindly checkout the following steps that you could take to isolate the issue, if it reoccurs:

    1.You may leverage App Service diagnostics from Azure Portal> Navigate to your App Service app in the Azure Portal. (screenshot below)

     -In the left navigation, click on Diagnose and solve problems - Review - “Configuration and Management and “Availability and Performance”  options.

     

    1. I understand you had checked the deployment logs, you may also navigate directly to https://<app-name>.scm.azurewebsites.net/api/logs/docker  for the Docker logs. 

    See troubleshoot-diagnostic-logs for more info:

    1. You may also check Azure Service Health, notification info -The portal provides you with a customizable dashboard which tracks the health of your Azure services in the regions where you use them. In this dashboard, you can track active events like ongoing service issues, upcoming planned maintenance, or relevant health advisories.
    2. Just to isolate, it's also possible that you exceeded the resource limits of your free trial subscription, which could have caused your services to become unresponsive.

    Azure App service limits 

    Azure free account FAQ

    User's image

    Kindly let us know, I'll follow-up with you further. Thanks for your patience and cooperation!