10,912 questions
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i have the same problem! does anyone have any news from Microsoft?
Microsoft Teams call queue not visible for some users
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(86.4, 46%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ECP%3C/text%3E%3C/svg%3E)
Christian Pereira
20
Reputation points
Currently having an issue where certain call queues can be searched for by some users but not by others.
User A types in "Location Queue" and it shows up.
User B types in "Location Queue" and nothing shows up.
As far as I know there are no permissions simply to search for call queues, everyone should be able to. I tried deleting %appdata%\Microsoft\Teams and restarting Teams which didn't work. Kind of lost here.
Microsoft Teams | Microsoft Teams for business | Other
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Tommy Thomsen 5 Reputation points2023-05-11T08:21:18.5666667+00:00 I'm seeing the same issue.
I was able to get the call queues to show by searching for it in the top search under "People", but you'll have to enter the full name of the call queue in most cases.
After a chat has been started with the call queue that I searched for, then I'm able to search for it in the "Calls" tab.
To me it seems like an issue with the Teams client, as we haven't changed anything in the Teams admin portal regarding call queues.
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JimmyYang-MSFT 58,641 Reputation points Microsoft External Staff2023-05-11T08:27:44.05+00:00 Are these users in your organization?
Does this issue persist in Teams web client?
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Chad Oliver 0 Reputation points2023-05-11T15:49:51.1966667+00:00 We are seeing the same thing with users in our organization. It persists between the desktop client as well as the Teams Web Client. It shows up fine on the Android and iOS client though.
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Christian Pereira 20 Reputation points
2023-05-11T17:49:35.3333333+00:00 @JimmyYang-MSFT It does persist across clients. Web and regular application both have this issue.
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Christian Pereira 20 Reputation points
2023-05-11T17:50:54.3766667+00:00 Apologies if this sends twice, first message doesn't seem to have reflected. It does persist across the web application and local application.
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Dan Espich 20 Reputation points2023-06-05T16:25:44.7433333+00:00 I have the same issue here with just one user (ironically our receptionist) but in her case just the windows client, the web client is fine. She cannot "find" any of the queues we have. I have tried clearing Teams Cache and even uninstalled and reinstalling teams.
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Vincent Stessels 5 Reputation points2023-10-03T10:33:42.3633333+00:00 The first time you will have to fill in the user principal name of the call queue/auto attendant. After entering the first 6 characters of that name it will resolve them to the bots (displayed with the headset icon). You can then add these to your speed dial for future references. I usually start the UPN of the resource account with 'RA_AA_' or 'RA_CQ_' so you will get a list of all the resource accounts at once and you pick the ones you want.
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Lucas Boyes 0 Reputation points2023-05-17T15:08:19.2266667+00:00 Does disabling scope directory search using an exchange address book policy in Teams Admin / Teams Settings resolve it for you?
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Christian Pereira 20 Reputation points
2023-05-17T21:48:14.8966667+00:00 Afraid it is not enabled to begin with.
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Chad Oliver 0 Reputation points
2023-05-18T11:51:48.2633333+00:00 It's not configured for us either. We still are having this issue.
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Melissa Labra 0 Reputation points2024-06-13T15:41:46.7766667+00:00 We have tried both ways but this made no difference.
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Abale 0 Reputation points2024-07-04T12:25:51.4533333+00:00 To resolve the issue, follow these steps:
- Navigate to Teams Admin.
- Go to Voice > Call Queue or Auto Attendants.
- Open the call queue that is experiencing issues.
- Under Call Answering, remove the team.
- Click Submit to save the changes.
Once saved, return to the same call queue or auto attendant:
- Go to Call Answering.
- Re-add the team.
- Click Submit again.
This should resolve the issue.