Visio 2021 is locking up due to high memory usage(from 14 to 20% to 99%) when I zoom in and out.

Sid Maxwell 20 Reputation points
2023-05-10T23:19:13.35+00:00

This started right after a Microsoft Update, but not sure if connected or not. When I zoom in and out of a drawing on Visio, my memory goes to 99% usage and eventually Visio 2021 shuts down. Normally it is running between 10 and 20%. I have uninstalled and reinstalled several times and it works fine for a cay and then it starts all over again. A few days I turned off Microsoft updates, uninstalled Visio 2021 and reinstalled Visio 2021. It worked great for 4 or 5 days so I turned updates back on last night and sure enough today it started locking up and shutting down again. Any help would be appreciated.

Visio Management
Visio Management
Visio: A family of Microsoft products used to create diagrams and vector graphics.Management: The act or process of organizing, handling, directing or controlling something.
249 questions
0 comments No comments
{count} votes

1 answer

Sort by: Most helpful
  1. Emi Zhang-MSFT 23,116 Reputation points Microsoft Vendor
    2023-05-11T08:04:24.9+00:00

    Hi,

    I suggest you give a feedback to Microsoft about this problem in Visio 2021 with the update version:

    https://support.microsoft.com/en-us/office/how-do-i-give-feedback-on-microsoft-office-2b102d44-b43f-4dd2-9ff4-23cf144cfb11

    Microsoft values your opinion. Your feedback goes directly to our engineers and helps us shape the future of Microsoft products and services for all our users.

    0 comments No comments