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Currently, I suggest you close Office apps first, enter
%appdata%\Microsoft\Templates in Windows Search Box, and go to Templates folder to find Normal.dotm, then rename it. (This file will be automatically generated when reopen Word. )
If this issue still occurs, please try following steps:
- Go to
File > Options > Trust Center > Trust Center Settings > Privacy Options, please check whether "Remove personal information from file properties on save" is ticked, if yes, you may uncheck it and click "OK".
- Go to
File > Info, check whether there is the words of "Allow this information to be saved in your file" , if so, please click it to have a check.
Any updates, welcome to post back.
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