Azure keeps billing me after I deleted my account

Christian Anello 0

Hi,
I'm getting bills from Azure after a free trial I had started on another account was over. The problem is I had deleted that account before the trial ran out. Now I'm getting billed and there is no way I can end the subscription as I can't login.

I tried to contact support but they told me the only way to solve this is to open a ticket. Unfortunately I can't do that as it wouldn't be linked to that subscription.

Ryan Hill 28,631 Reputation points Microsoft Employee

2023-05-12T02:31:03.05+00:00

@Christian Anello can you tell me if it's a fixed cost every month? Did you happen to record the free trial subscription id by any chance? It may be in an old email when you initially signed up.
Christian Anello 0 Reputation points

2023-05-12T07:35:24.74+00:00

It's not a fixed cost. I'm being charged for a Storage fee monthly.
I looked for the subscription id in my emails but I couldn't find it.

1 answer

Ryan Hill 28,631 Reputation points Microsoft Employee

2023-05-12T02:00:14.9933333+00:00
Hi @Christian Anello

You should still be able to sign into the Azure portal with the account previously tied to the subscription; all that's needed is a work account or MSA. After signing in, you should be able to create an Azure Billing support request by following these steps: ...

Sign into the Azure portal.

Search for "Help + support" in the search bar.

Select "Help + support" from the search results.

Select "New support request".

Select "Billing" as the issue type.

Fill out the required information and submit the request.
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Christian Anello 0 Reputation points

2023-05-12T07:27:51.8166667+00:00

Hi Ryan,
unfortunately I get the "We couldn't find an account with that username" error in the login page so I can't go further.

Ryan Hill 28,631 Reputation points Microsoft Employee

2023-05-23T18:44:49.7566667+00:00

@Christian Anello I'll follow up with the team for a workaround. You should've still been able to file support case with either an MSA or the owner sub. If you have any previous saved invoices, can you forward them to AzCommunity[at]microsoft[dot]com ATTN: Ryan.

Christian Anello 0 Reputation points

2023-05-25T07:33:35.2066667+00:00

Thanks for the support Ryan.
I've forwarded you the last invoice I received on that account.
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Azure keeps billing me after I deleted my account

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