28,659 questions
Windows + k and Windows + p not working
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(246.4, 69%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ES%3C/text%3E%3C/svg%3E)
Stefan
10
Reputation points
Hello
I am ICT-coördinator on a school with about 100 teachers and 1000 students. Each of them has a Dell laptop. Most of our users has a Latitude 3310 2-in-1. Recently, a number of teachers received a Latitude 5330 2-in-1. On a number of these devices, following problem occurs:
-Windows + k and windows + p not working. We use this for casting the screen to a Microsoft Wireless Display Adapter (MWDA).
-Windows for Start menu, windows + s, e, a, i, r, ... works fine.
-I can connect to a MWDA via the settings, but others can't
-The key combinations don 't work with an external keyboard either.
-I removed keyboard from device manager, and reinstalled.
-I tried sfc /scannow
-I treid Dism /Online /Cleanup-Image /RestoreHealth
-I made sure all updates are installed, both Windows and Dell updates
-Reinstall of Windows fixes the issue, but we still don't know what causes it. And we can hardly reset everyone's laptop who encounters this issue.
Anyone knows what causes this, and preferably, how to solve it?
Thanks in advance!
Stefan
Windows for business | Windows Client for IT Pros | User experience | Other
{count} votes
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 24,636 Reputation points MVP2023-05-19T00:40:54.0433333+00:00 Does it work with ext.keyboard?
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Stefan 10 Reputation points
2023-05-26T06:09:50.2466667+00:00 No, same with external keyboard, or the on-screen keyboard.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(243.2, 98%, 33%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EAS%3C/text%3E%3C/svg%3E)
Alex Steven 0 Reputation points2023-07-20T19:50:02.9933333+00:00 Having same issue with some 3310 laptops in our district
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S.Sengupta 24,636 Reputation points MVP
2023-07-21T00:36:06.0866667+00:00 You wrote Reinstall of Windows fixes the issue, but we still don't know what causes it. May be the clean installation erased the corrupted or conflicting applications. If it again happens then go through the event viewer application error logs to get any clue related to this issue.
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(115.19999999999999, 28.000000000000004%, 21%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERI%3C/text%3E%3C/svg%3E)
Rapana Ivan 0 Reputation points2023-07-26T07:42:58.27+00:00 Hello, I have the same problem on a Latitude 5430, all win + shortcuts work, except win + k and win + p not, did you find where the problem could be?
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