28,659 questions
We can't activate Windows
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(172.8, 80%, 26%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EEV%3C/text%3E%3C/svg%3E)
Edvinas Viržaitis
5
Reputation points
Hello,
I'm one of company's IT Engineer. We got plenty of customs PC with pre-intealled Windows 10 Pro and with activation was everything fine. But after OS reinstall from linux back to windows I cannot activate windows.
What I saw, that Product ID is different now. Was 00331-10000-00001-AA947 and now it's 00331-10000-00001-AA751
Windows for business | Windows Client for IT Pros | User experience | Other
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 81%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ERA%3C/text%3E%3C/svg%3E)
Reza-Ameri 17,341 Reputation points Volunteer Moderator2023-05-11T19:57:32.5266667+00:00 You had Windows PC and then format it and install Linux and now you are trying to format and reinstall Windows again and you see this problem, is that correct?
Are you using the correct edition?
How about the architecture (32 or 64)?
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Edvinas Viržaitis 5 Reputation points
2023-05-12T05:09:29.0433333+00:00 It's right edition. Windows 10 Pro 64bit
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2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(92.8, 23%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESS%3C/text%3E%3C/svg%3E)
S.Sengupta 24,636 Reputation points MVP2023-05-12T01:17:18.14+00:00 -
Edvinas Viržaitis 5 Reputation points
2023-05-12T05:18:07.5866667+00:00 More update:
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Reza-Ameri 17,341 Reputation points Volunteer Moderator
2023-05-12T17:06:31.03+00:00 Are you using KMS server?
If yes, are you able to ping the server?
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Edvinas Viržaitis 5 Reputation points
2023-05-15T05:16:05.83+00:00 No, PCs reseller maybe used KMS server...
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(284.8, 27%, 37%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EDG%3C/text%3E%3C/svg%3E)
Darrell Gorter 2,731 Reputation points2023-05-12T17:51:55.4333333+00:00 Hello,
This installation of Windows is using a default Volume License product key and is looking for a Corporate (KMS) activation server which it is not able to find.
You may want to check with your IT administrator at your company if this is company netwprk.
If this a home machine or a company without a KMS server then you need to change the product key