Which remote tool is suitable for enterprise internal networks? (msra/Quick Assist)Why?

jia liang 0 Reputation points
2023-05-11T11:56:54.43+00:00

Which remote tool is suitable for enterprise internal networks? (msra/Quick Assist)Why?

What are their respective advantages and disadvantages? What scenario is it suitable for?

Windows for business | Windows Client for IT Pros | User experience | Remote desktop services and terminal services
Windows for business | Windows Client for IT Pros | User experience | Other
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  1. Anonymous
    2023-05-12T03:08:13.99+00:00

    Hello @jia liang

    Both MSRA and Quick Assist are used for users who need help from IT professionals in enterprise internal networks

    MSRA is more older, while Quick Assist is a newer tool that was introduced with Windows 10.

    MSRA is more suitable for IT professionals who need to provide remote assistance to users. Quick Assist is more suitable for users who need help from IT professionals.

    MSRA is more powerful than Quick Assist but requires more setup and configuration.

    Where Microsoft Remote Desktop is a remote desktop tool that allows you to connect to a remote computer and control it as if you were sitting in front of it. It is more suitable for IT professionals who need to remotely manage computers and servers.

    More information:

    Use Quick Assist to help users

    How to Use Microsoft Remote Assistance (fastie.com)

    Best regards

    Karlie


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