Partner is traying to create a support request to confirm if their credits are deducted on an invoice?

Question

Partner is traying to create a support request to confirm if their credits are deducted on an invoice?

Cemre Karyenic (ACCENTURE) 21 Microsoft External Staff

Hi Team,

My Partner is trying to create a support request about their Azure invoices. They need to confirm if credit amounts they requested were deducted on Azure invoices. However, they are not clear about the steps on the below screen. Could you please put the steps that they should follow?

User's image

SadiqhAhmed-MSFT 49,446 Reputation points Microsoft Employee Moderator

2023-05-16T11:00:44.1533333+00:00

@Cemre Karyenic (ACCENTURE) Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.

FYI: https://learn.microsoft.com/en-us/partner-center/support-from-microsoft
SadiqhAhmed-MSFT 49,446 Reputation points Microsoft Employee Moderator

2023-05-17T10:34:37.8566667+00:00

@Cemre Karyenic (ACCENTURE) We haven't heard back from you. In case you already found a solution, would you please share it here with the community? Otherwise, let us know and we will continue to engage with you on the issue.

1 answer

Your answer

SadiqhAhmed-MSFT 49,446 Reputation points Microsoft Employee Moderator

2023-05-16T11:00:44.1533333+00:00

@Cemre Karyenic (ACCENTURE) Have you had a chance to see the previous response? If the suggestions were helpful, click “Accept Answer” and Up-Vote. Feel free to reach out to us if you've additional questions in this regard.

FYI: https://learn.microsoft.com/en-us/partner-center/support-from-microsoft
SadiqhAhmed-MSFT 49,446 Reputation points Microsoft Employee Moderator

2023-05-17T10:34:37.8566667+00:00

@Cemre Karyenic (ACCENTURE) We haven't heard back from you. In case you already found a solution, would you please share it here with the community? Otherwise, let us know and we will continue to engage with you on the issue.

Answer 1

SadiqhAhmed-MSFT 49,446 Microsoft Employee Moderator

@Cemre Karyenic (ACCENTURE) Thank you for reaching out to us on Microsoft Q&A platform. Happy to help!

I understand that the partner is trying to create support request to confirm if their credits are deducted on an invoice. To do so, you need to create Azure billing support request.

Go to this link - https://azure.microsoft.com/en-us/support/create-ticket/ click on create incident and follow the steps from the screenshot below.
User's image

Hope this helps!

Share via

Partner is traying to create a support request to confirm if their credits are deducted on an invoice?

1 answer

Your answer