Bing resources are suspended for the subscription

Question

Hi, I was using a free account and recently upgraded it to pay-as-you-go. After upgrading, the Bing Search v7 resource stopped working, I would get error 401. So I deleted the resource and I'm trying to create it again, but it's failing with this error:

{
    "status": "Failed",
    "error": {
        "code": "Suspended",
        "message": "Bing resources are suspended for the subscription"
    }
}

It's been a few weeks now and the error persists.

Answer 1

I had exactly the same issue.

Finally I got it working:

1. Delete the current ResourceGroup, Resource and the Abonnement
2. Create a new Abonnement
3. Create a new Bing Search v7 resource with a new resource group
4. Use this new Bing Search v7 resource

Somehow, the Azure portal still shows me my old Abonnement, seems to be updated really slow.

Also, the new key of the instance was not working right away, I needed to wait ~5min. after the creation to have a successful API call.

Answer 2

I can understand how frustrating it can be to encounter issues after upgrading your account. The error message you are seeing indicates that the Bing resources are suspended for your subscription. There are a few possible reasons for this:

1. Billing Issue: One possible reason for the suspension could be a billing-related problem. Double-check that your payment method is up-to-date and there are sufficient funds to cover the usage. If there was an issue with the payment, the resources might have been suspended.
2. Usage Limits: Pay-as-you-go subscriptions typically have usage limits. It's possible that your usage has exceeded these limits, leading to the suspension of the Bing resources. Check the usage details of your subscription to ensure you are within the allowed limits.
3. Compliance and Violation: Sometimes, if there is any violation of the terms of service or compliance issues, Microsoft may suspend certain resources or the entire subscription. Ensure that you are using the Bing resources in accordance with the Microsoft terms of service.
4. Support Ticket: If you've already checked the above points and everything seems fine, the next step would be to contact Microsoft Azure support. They can provide specific details about the reason for the suspension and guide you on how to resolve it.

To resolve the issue, I recommend reaching out to Azure support. They will have access to your account details and can assist you more effectively in identifying the exact cause of the suspension and help you lift the suspension so that you can use the Bing Search v7 resource again.